Support
Need help? We're here for you - but check out the FAQs below first :)
FAQs
Please read our FAQs before reaching out
How should I contact you?
Firstly, please note that we only serve customers and work with businesses in the United States.
For customer inquiries related to purchasing or learning more about our products, please contact us at support@sakina.coffee using the form below.
For all business-related inquiries, including brand partnerships, social media, and affiliate networks, please reach out to hello@sakina.coffee. We request that unsolicited services related to our storefront, marketing, setup, or software not be submitted.
Please note that only professional email addresses with a valid business domain and website will be considered for business inquiries.
What is your return policy?
We offer a 30-day return period for products that are defective, damaged on arrival, or not what you ordered.
What countries do you serve?
We're currently dedicated to serving customers within the United States. Checkouts are reserved for American customers with a U.S. address.
Where is the coffee roasted?
All our products are currently roasted in the United States.
Do your roast your coffee in house?
We partner with professional and safety certified roasters in the United States to source our products.